Privacy Policy
Last updated: July 2026.
This page explains, in plain language, what information My99Exch handles when you browse this website or contact us to get a betting ID or support, why we handle it, and what choices you have. This is an information and contact site rather than a data-heavy platform — so this policy is intentionally short on jargon and long on the actual details of what happens to what you share with us.
Scope of this policy
This policy covers https://www.www-my99exch.org — the pages you're browsing now — plus the conversations you have with our team on WhatsApp or by email when you ask for a My99Exch ID, request login help, or reach out with a question. It does not cover the internal systems of the exchange platform itself once you are logged in and playing, since that is operated separately from this information site; if you have questions about in-platform data handling, ask our support team directly through an official channel.
We keep this policy honest and specific to what this build actually does: a lightweight, mobile-first information site with no account signup form, no stored password database, and no payment processing on-page. Most of what we "handle" is the contact details you volunteer in a chat, plus anonymous, aggregate usage data about how visitors move through the site.
Information we collect
We collect information in two narrow ways — what you choose to share directly, and general, non-identifying usage signals from your visit.
Details you share with us
When you message us on WhatsApp to get an ID or ask for support, you typically share your name and the contact/WhatsApp number you're messaging from. That's the extent of what we ask for to open a conversation — we do not request bank details, card numbers, or government ID documents through this site.
Information you volunteer in support chats
If you contact us for account help, you may choose to describe your issue (for example, a login problem) in your own words. We only use what you tell us to resolve that specific request.
Basic usage & device data
Like most websites, our hosting and analytics tools can see general technical information such as approximate location (country/region level), browser type, device type, and which pages were viewed — collected in aggregate, not tied to your name.
What we do not collect here
This site has no login form, no stored password field, and no payment page — so we never collect or store your account password, OTPs, card numbers, or UPI PINs through my99exch.org itself.
How we use information
We use the contact details and messages you share for a small number of clear purposes:
- To set up a new betting ID when you request one.
- To respond to support questions — login issues, general queries about the site or process.
- To verify it's really you when a request involves your existing account (for example, a password reset), by asking about details only you would reasonably know.
- To understand, in aggregate, how visitors use this website — which pages are helpful, and where people get stuck — so we can improve the content.
We do not use your contact details to send unsolicited marketing messages, and we do not build advertising profiles from your conversations with us.
Cookies & similar technology
We keep cookies to a minimum by design. This site does not use tracking cookies for advertising or cross-site profiling. The only cookies that may be set are:
| Type | Purpose | When it's set |
|---|---|---|
| Essential/functional | Basic site behaviour, such as remembering that the mobile navigation menu is open or closed | Automatically, while browsing |
| Analytics | Aggregate, anonymised measurement of page views and site usage (see below) | Only after you interact with the site, in line with consent settings — not on first page load |
We do not use third-party advertising cookies or retargeting pixels on this site. You can clear cookies at any time through your browser settings; doing so won't affect anything you've already discussed with our support team, since that lives in your chat history, not in a browser cookie.
Analytics
We may use a privacy-respecting analytics tool in the style of Google Analytics 4 to understand overall site traffic — for example, which pages people read most, and roughly how visitors reach the site. Specifically:
- Analytics scripts load only after you interact with the page, not on the very first paint — keeping the site fast and reducing unnecessary tracking on a quick bounce visit.
- IP addresses are anonymised before use, so reports show aggregate patterns rather than a precise personal location.
- Analytics data is used internally to improve page content and structure — it is not sold or handed to third-party advertisers.
- If no analytics ID is configured for a given deployment, no analytics script runs at all — measurement is opt-in at the configuration level, not something silently forced on every copy of the site.
Analytics data does not include the contact details you share with us over WhatsApp or email — those two channels are entirely separate from on-site measurement.
How information is shared
Key takeaway: we do not sell or rent your personal information, and we do not hand it to advertisers. It is shared only in the two situations below.
To provide the service you asked for. If you ask us to set up an ID or help with your account, the details you share are used within our own support process to do exactly that — nothing more. For example, if you request a new ID, your name and contact number are used only to coordinate the account setup itself, and any related follow-up you have with our team about that same request.
Where required by law. We may disclose information if legally compelled to do so by a valid request from a competent authority. Outside of that, your details stay within our own support process and are not handed to unrelated partners, resellers, or data aggregators.
We do not run third-party ad networks on this site that would receive your personal data, and we do not share your WhatsApp or email conversations with unrelated third parties for marketing purposes. If a future version of this site were to add a new tool that changes how information is shared, we would update this policy first — see changes to this policy below.
It's also worth being clear about what "sharing" does not mean here: we don't sync your contact details to a mailing list vendor, we don't hand your number to affiliate marketers, and we don't pass your details to unrelated apps or plugins. The chain stays short — you, our support team, and (only if legally required) an authority with a valid request.
Data retention
We keep the contact details and messages you share only for as long as reasonably needed to provide support and to keep a record of past requests in case you contact us again about the same account or issue. We don't maintain a marketing database of past enquiries, and we do not retain analytics data at an individually identifiable level, since it is collected in aggregate and IP-anonymised in the first place.
If you'd like your shared contact details removed sooner, see your rights & choices below — we will act on a genuine deletion request once we've confirmed it's really you asking.
Data security
We take reasonable, common-sense steps to protect the information you share with us, and this site itself is served with standard security headers to reduce common web risks. But the single biggest protection for your account is one only you control:
Never share your password or OTP with anyone — including anyone claiming to be My99Exch support. Our team will never ask you to type your full password into a chat or read out an OTP over WhatsApp, call, or any message. If someone does, it is not us, and you should stop the conversation and avoid sharing anything further.
Because look-alike domains and copycat pages exist for popular brands, always reach us through an official channel rather than a link forwarded by a stranger or found in an unrelated ad. No online system is 100% risk-free, but keeping your own credentials private is the most effective safeguard available to you.
On our side, access to any contact details you share is limited to the people who actually need it to help you — there's no broad internal mailing list of past enquiries that unrelated staff can browse. If you ever suspect your details have been misused, or that someone impersonated our support team, tell us on WhatsApp right away so we can look into it and help you protect your account.
Your rights & choices
Since the personal information we hold about you is mainly the contact details you volunteered in a chat, exercising your choices is simple and direct:
Ask what we hold
Message us and ask what contact details we have on file for you.
Ask for a correction
If a detail is wrong — a mistyped number, for instance — tell us and we'll update it.
Ask for deletion
Request that we delete the contact details we hold for you once they're no longer needed for an open support matter.
We confirm it's you
To protect your account from someone else impersonating you, we may ask a couple of details only you would know before actioning the request.
Reach us on WhatsApp to make any of these requests.
Children's privacy
This site and its services are strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18, and betting products are not intended for minors. If you believe someone under 18 has contacted us or shared information with us, please tell us on WhatsApp so we can remove it. See our responsible gaming page for more on playing safely and within your means.
Third-party links
This site links out to a small number of external destinations — mainly our official WhatsApp contact link, and occasionally other verified channels listed on the About page. Once you leave this site through one of those links, the privacy practices of that destination (for example, WhatsApp's own privacy policy) apply to what happens there — we don't control how those third-party services handle data on their end. We recommend checking a service's own policy if you have questions about it specifically, particularly around what a messaging app itself retains from your conversation history on its own servers.
We do not embed third-party advertising widgets or unrelated tracking scripts on this site that would collect your data on behalf of an outside company. If we ever link to a new official channel — a support email, a verified social account — it will be added to the official channels list first, so you always have one place to confirm a link is genuinely ours before you click it or share anything through it.
A related safety note: the existence of unofficial, look-alike domains using similar names is common for popular brands. Those clone sites are not covered by this policy and we have no ability to control how they handle information you might enter on them. Always double-check you are on https://www.www-my99exch.org or a link sent from our verified WhatsApp before entering any details anywhere.
International users
This site is written primarily for an Indian audience, and it's your responsibility to make sure online betting is legal where you live before you proceed. If you access this site from outside India, your information may be processed on infrastructure located in a different country than your own; by contacting us, you understand that your details may be handled in the course of ordinary hosting and support operations described in this policy, regardless of where our service providers are located.
We don't currently tailor this privacy policy per country or maintain region-specific data-handling tracks — the same practices described throughout this page (minimal collection, no selling of data, honouring deletion requests) apply consistently no matter where you're browsing from. If local law in your region gives you additional rights beyond what's described here, contact us and we'll do our best to accommodate a reasonable request within what this small information site is actually able to do.
Changes to this policy
We may update this policy from time to time — for example, if we start using a new analytics tool or change how we handle support requests. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to check back occasionally, especially before sharing new information with us. Continued use of this site after a change means you accept the current version.
How to contact us
Questions about this privacy policy, or want to exercise one of the choices described above? Message us on WhatsApp — our team handles privacy requests through the same official support channel used for account help, 24×7.
For related reading, see our Terms & Conditions, our Responsible Gaming guidance, and the official channels list on the About page so you always know you're reaching the real My99Exch team.
Questions about your privacy?
Message our official team on WhatsApp for privacy requests, account help, or to get your My99Exch ID — 24×7.