Terms & Conditions
Last updated: July 2026.
These Terms & Conditions ("Terms") govern your use of this My99Exch information website and any service you access through it — including getting an ID, logging in, and contacting our team. Please read them carefully. They are written in plain, general language rather than as a substitute for professional legal advice, and they should be read alongside our Privacy Policy and Responsible Gaming guidance.
On this page
- Acceptance of these terms
- Eligibility
- Nature and purpose of this site
- Account responsibilities & security
- Deposits, withdrawals & wallet
- Acceptable use & prohibited conduct
- Betting risk & no-guarantee disclaimer
- Intellectual property
- Third-party links
- Limitation of liability
- Indemnity
- Suspension & termination
- Changes to these terms
- Governing law
- Contact
1. Acceptance of these terms
By visiting this website, reading its content, contacting our team, or asking us to help you get an ID, you agree to be bound by these Terms in full. If you do not agree with any part of them, you should stop using the site and not proceed with the service. Your continued use of the site after any change to these Terms constitutes your acceptance of the updated version, so it is worth checking this page periodically.
These Terms apply to every visitor of this website, regardless of how you arrived here — whether through search, a shared link, or word of mouth. Where we refer to "we," "us" or "our," we mean the team operating this My99Exch information site and the associated official channels listed on our About page. Where we refer to "you" or "your," we mean anyone accessing or using the site or service.
2. Eligibility
You must be at least 18 years of age to use this site or any linked service. Access by anyone under 18 is strictly prohibited, and we reserve the right to request confirmation of age and to refuse or withdraw service where we reasonably believe a user does not meet this requirement.
You are solely responsible for determining whether it is legal for you to access online betting or gaming services in the country, state, or region where you are located. Laws around betting vary widely and change over time, and it is not practical for an information site like this one to track every local rule. If online betting is restricted, licensed differently, or prohibited where you live, you must not use these services. Using this site does not constitute legal advice or a representation that any particular activity is lawful in your location — that determination is yours to make, and yours alone.
If you are unsure about the rules that apply to you, we recommend seeking independent advice before proceeding. Continued use of the site after reviewing this section is treated as your confirmation that you meet the eligibility requirements above.
3. Nature and purpose of this site
This website is primarily an information resource. It exists to explain what My99Exch is, how to get an ID, how login and registration work, and how to reach official support — and to direct you toward verified, official channels rather than look-alike or unofficial ones. Guides such as our new ID, login, registration and app pages describe processes in general terms; they are not a substitute for instructions given directly by our support team for your specific account.
Content on this site — including any description of markets, features or processes — is provided for general informational purposes and can change without notice as the underlying service evolves. We make reasonable efforts to keep information accurate and current, but we do not guarantee that every detail is complete, error-free, or up to date at every moment. Where anything on this site conflicts with information given to you directly by our official support team, treat the direct communication as authoritative, provided it came through a verified channel listed on the About page.
4. Account responsibilities & security
If you obtain an ID or account through us, you are responsible for all activity that takes place under it. This includes keeping your username, password and any other credentials confidential, and using them only through official channels. You should never share your password or a one-time password (OTP) with anyone — including a person claiming to represent our support team. Genuine support never needs your password or an OTP read aloud to help you.
You agree to notify our official team promptly on WhatsApp if you suspect unauthorised access to your account, or if you believe your credentials may have been compromised. We are not liable for losses that arise from credentials you shared, from use of an unofficial clone site or app, or from your own failure to keep your login information secure. See our login guide for practical steps to keep your account safe, and our app guide before installing anything claiming to be our application.
You further agree to provide accurate information when asked for it in connection with your account and to use the account only for its intended, lawful purpose.
5. Deposits, withdrawals & wallet
Where the service you access through us includes a wallet for deposits and withdrawals, general principles apply. We do not publish fixed fee schedules, minimum/maximum limits, or processing timeframes on this page, because these operational details can vary and change — for current, accurate figures always confirm directly with our official support team before transacting.
| Action | What it generally involves | What to keep in mind |
|---|---|---|
| Adding funds | Funding your wallet through a method supported by the service at the time | Only use methods and links confirmed by official support; never send funds based on an unsolicited message |
| Placing bets | Using your wallet balance to participate in available markets | Stake only what you can afford to lose — see our responsible gaming guidance |
| Requesting a withdrawal | Asking to move available wallet balance out, through the supported process | Processing can depend on verification and the method used; confirm current details with support |
| Account verification | Confirming details tied to your account where requested | Provide accurate information; this can be a normal part of protecting your funds |
You are responsible for the accuracy of any payment details you provide and for ensuring that funds used belong to you and are obtained lawfully. We do not accept responsibility for delays or issues caused by incorrect information you supplied, by third-party payment providers, or by circumstances outside our reasonable control.
6. Acceptable use & prohibited conduct
You agree to use this site and any linked service only for lawful purposes and in a manner consistent with these Terms. The following conduct is not permitted:
Do use official channels
Access the service only through the links on this site or our verified official channels.
Do keep your own account
Use only the account created for you; don't let others operate it, and don't operate someone else's.
Don't attempt to defraud or manipulate
Any attempt at fraud, collusion, or manipulating markets or the platform is strictly prohibited.
Don't interfere with the service
Do not attempt to disrupt, hack, reverse-engineer, or gain unauthorised access to any system.
Don't impersonate or misuse the brand
Do not create clone sites, pages, or communications that impersonate My99Exch or claim to be our official channel.
Don't use it if under 18 or where prohibited
Access is strictly for eligible adults in places where such use is lawful — see Eligibility.
We reserve the right to investigate suspected violations of this section and to take appropriate action, including suspending or terminating access, as described under Suspension & termination.
7. Betting risk & no-guarantee disclaimer
Betting involves genuine financial risk. Outcomes of sporting events and markets are inherently unpredictable, and no strategy, tip, or piece of content guarantees a result. You could lose the funds you stake.
Nothing on this site should be read as a promise or guarantee of winnings, profit, or any particular outcome. Odds, availability of markets, and features described on this site or through the linked service can change without notice and are subject to the terms of the service you are using at the time. Any figures, examples, or illustrations used across this site are for general explanation only and are not a projection of results you should expect.
You should only ever stake amounts you can genuinely afford to lose, treat betting as entertainment rather than a source of income, and take a break if it stops feeling that way. Read our full Responsible Gaming page for practical guidance, warning signs, and how to ask for a pause on your account.
8. Intellectual property
The content on this website — including text, layout, graphics, illustrations, and the My99Exch name and branding as used on this site — is provided for your personal, non-commercial use while browsing the site. You may view and share links to individual pages, but you may not copy, reproduce, republish, or create derivative works from substantial parts of this site's content or design for commercial purposes without our permission.
All trademarks, names, and logos referenced on this site remain the property of their respective owners. Nothing in these Terms transfers any ownership or licence in our content or branding to you beyond the limited right to view it as a visitor of this site.
9. Third-party links
This site links to third-party channels — most notably WhatsApp — as a convenient way to reach our official support team. We provide these links in good faith, but we do not control the platforms operated by third parties (such as WhatsApp itself, app stores, or payment providers), and we are not responsible for their availability, content, or policies.
Because this brand is well known, unofficial or copycat sites, pages and contact numbers do exist. Before sharing any information or funds, always confirm you are using a verified channel listed on our official channels page. If a link, message, or page looks unfamiliar or asks for information a genuine channel would not need, do not proceed — come back to this site and verify first.
10. Limitation of liability
To the fullest extent permitted by the applicable local laws, this site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including as to accuracy, completeness, availability, or fitness for a particular purpose.
We are not liable for any direct, indirect, incidental, or consequential loss arising from your use of this site or any linked service, including but not limited to financial losses from betting, losses arising from account compromise, losses arising from your use of an unofficial or copycat site or app, or losses arising from interruptions, errors, or delays beyond our reasonable control. Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under the laws that apply to you.
You acknowledge that use of this site and any related service is at your own discretion and risk, and that you are solely responsible for any resulting loss, including financial loss from betting activity.
11. Indemnity
You agree to indemnify and hold us reasonably harmless from any claim, loss, liability, or expense (including reasonable legal costs) arising out of your breach of these Terms, your misuse of the site or service, your violation of applicable law, or your infringement of any third-party right — except to the extent such claim arises from our own wilful misconduct. This indemnity survives your discontinued use of the site.
12. Suspension & termination
We may suspend, restrict, or terminate your access to the site or to any linked account where we reasonably believe these Terms have been breached, where required by law, where account security appears to be compromised, or where you or someone using your account engages in conduct described under Acceptable use & prohibited conduct.
You may also ask us to pause or close your account at any time, including for responsible-gaming reasons — message our official team on WhatsApp to request this. Sections of these Terms that by their nature should continue after your access ends — including Limitation of liability, Indemnity, and Intellectual property — remain in effect after suspension or termination.
13. Changes to these terms
We may revise these Terms from time to time to reflect changes to the site, the service, legal or regulatory considerations, or general good practice. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the site or service after a revised version is published constitutes your acceptance of the updated Terms; if you do not agree with a change, you should stop using the site.
14. Governing law
These Terms are intended to be interpreted in good faith and applied fairly. They are governed by, and should be read in accordance with, the applicable local laws that apply to you and to the operation of this service — since this is a general information site accessed from many locations, we do not designate a single fixed jurisdiction or court on this page. Where a specific governing law or dispute-resolution process applies to your use of a particular service, that will be communicated to you directly by our official support team through a verified channel.
If any part of these Terms is found to be unenforceable under applicable law, the remaining provisions continue to apply in full.
15. Contact
Questions about these Terms & Conditions? Message us on WhatsApp — our team is available to clarify anything on this page before you proceed. For a full list of verified contact points, see our official channels. Related reading: our Privacy Policy covers how we handle the information you share with us, and our Responsible Gaming page covers safer-play guidance and how to pause your account.
Key takeaway: using this site and any linked service means you confirm you are 18+, legally permitted to do so where you live, and that you accept full responsibility for your own account security and betting decisions. When in doubt about any link, message, or page, verify it through our official channels before you act on it.
Have questions before you start?
Our official team can walk you through these terms and set up your My99Exch ID on WhatsApp — 24×7.